Return and Exchange Policy

We want you to be happy with your jewellery. If it is not right, you can exchange it.

  • Window: 7 days from delivery

  • Condition: Unused and undamaged, with dori, chain and packaging

  • How: Call 9705201020 and our team will guide you

  • Exchange for: A different mukhi, size, or product. Price differences are adjusted.

  • Not eligible: After 7 days, worn or damaged items, or custom-made orders

  • Refunds: We exchange as standard. For a refund, call us and we will discuss your case.

  • Inspect before paying: With cash on delivery you inspect the item first and only pay if you accept it.

Astitva is operated by Akuda Jewellers, Biratnagar, Nepal.